Because there is a huge justice gap in the United States, millions of Americans are eligible for legal aid. With few attorneys working in legal aid organizations nationwide, low-income people, by necessity, are becoming self-represented litigants. This article discusses the history of document assembly and A2J Author®, an interactive interviewing tool for self-represented litigants within the legal aid context; makes the argument for why document assembly can help to close the justice gap; shows that over the past decade, this technology has repeatedly proven itself to be cost effective, efficient, and well received by self-represented litigants; and finally, discusses the next wave of technological advances A2J Author is making to keep itself relevant and useful to self-represented litigants.
Jessica Frank, A2J AUTHOR, LEGAL AID ORGANIZATIONS, AND COURTS: BRIDGING THE CIVIL JUSTICE GAP USING DOCUMENT ASSEMBLY, 39 W. New Eng. L. Rev. 251 (2017), https://digitalcommons.law.wne.edu/lawreview/vol39/iss2/3